This travel is arranged by “Yukiguni Kankosha” Snow Country Tourism Association (Registered Travel Agency with the Governor of Niigata Prefecture No. 2-433) (hereinafter referred to as “the Company”). Customers participating in this travel shall enter into an Arranged Travel Contract with the Company.

This document is provided to customers as a statement of transaction conditions pursuant to Article 12-4 of the Travel Agency Act. Upon the conclusion of a travel contract, this document shall also constitute part of the contract document as stipulated in Article 12-5 of the same Act (hereinafter referred to as the “Contract Document”).

Any matters not stipulated in this document shall be governed by the Company’s Standard Terms and Conditions of Travel Agency Business (Sections on Arranged Travel Contracts and Travel Consultation; hereinafter referred to as the “Company Terms”).

1. Arranged Travel Contract

(1) An “Arranged Travel Contract” (hereinafter referred to as the “Contract”) refers to a contract under which the Company undertakes, at the request of the customer, to arrange travel services so that the customer may receive such services, by acting as an agent, intermediary, or facilitator.

(2) Once the Company has arranged travel services with the due care of a considerate manager, the Company’s obligations under the Arranged Travel Contract shall be deemed fulfilled. Accordingly, even if the travel service contracts with transportation or accommodation providers cannot be concluded due to reasons such as full booking, suspension of operations, or unsuitable conditions, the Company shall remain entitled to receive the prescribed travel service handling fees (hereinafter referred to as the “Handling Fees”), provided that it has fulfilled its obligations.

(3) Matters not stipulated in this document shall be specified in tickets, coupons, or other documents provided separately, and shall also be governed by the Company’s Standard Terms and Conditions (Arranged Travel Contract section).

2. Deposit and Formation of Contract

(1) When applying for travel, customers are required to provide the necessary information and pay the prescribed deposit. For operational reasons, customers may be requested to fill out designated forms or input required information on a specific screen. The deposit shall be treated as part of the total amount payable by the customer, including travel fees and cancellation charges.

When applying for travel consultation services, customers are requested to complete the Company’s designated application form with the required information.

(2) The contract for the applied travel (Arranged Travel Contract) shall be deemed concluded when the Company accepts the application and receives the deposit. However, for single arrangements such as tickets or accommodation vouchers, applications may be accepted verbally (including by telephone), in which case the contract shall be concluded when the Company accepts the application.

A Travel Consultation Contract shall be deemed concluded when the Company accepts the application and receives the completed application form.

(3) Notwithstanding the provisions of (2) above, the contract shall be deemed concluded without payment of a deposit in the following cases:

① When the Company issues a written notice stating that the contract will be concluded without receiving a deposit, and such notice reaches the customer.

② When a document indicating the right to receive travel services is delivered in exchange for the travel fee prior to the departure date, the contract shall be concluded at the time the Company accepts the application.

③ If payment cannot be processed using the customer’s credit card due to credit authorization or other reasons, the Company may cancel the communication contract and shall charge the prescribed cancellation fees as well as the cancellation handling charges specified below. However, this shall not apply if the customer makes payment in cash by the deadline separately designated by the Company.

3. Application Conditions

(1) Customers who are in poor health, use wheelchairs or other assistive devices, have physical or mental disabilities, have food or animal allergies, are pregnant or may be pregnant, are traveling with assistance dogs for persons with disabilities (guide dogs, hearing dogs, or service dogs), or otherwise require special assistance are requested to inform the Company at the time of application. (If such conditions arise after the conclusion of the travel contract, please notify the Company immediately.)

The Company will provide further guidance, and customers are requested to specify the details of the assistance required during the trip.

(2) The company will accommodate such requests within a reasonable and possible range. The Company may ask about the customer’s condition and required measures, or request that such information be provided in writing.

(3) The Company may refuse an application if the customer is found to be a member or affiliated with an organized crime group, or otherwise an antisocial force, else the customer engages in violent or unreasonable demands, threatening behavior, use of force, spreading rumors, fraudulent means, or acts that damage the Company’s credibility or interfere with business operations.

(4) Customers under the age of 18 must obtain the consent of a parent or legal guardian.

(5) The Company may refuse applications for other operational reasons.

4. Travel Service Handling Fees

The Company shall charge the travel service handling fees listed in “Appendix 1” for services undertaken in relation to the customer’s travel, including preparation of itineraries and quotations, arrangement, modification, and cancellation of necessary reservations, issuance of coupons, and confirmation and issuance of tickets for reservations made directly by the customer.

If a customer cancels the trip for personal reasons, the Company shall charge the applicable handling fees if it has already completed part or all of the arrangements or consultation, regardless of whether coupons have been delivered.

Requests for changes or cancellations will only be accepted during office business hours where the application was made.

Actual expenses such as transportation and accommodation costs for tour conductors or arranging staff shall be charged separately.

The fees listed in “Appendix 1” do not include actual costs such as telephone charges, communication fees, or shipping costs. Such expenses may be charged separately.

5. Travel Fees

(1) The travel fee must be paid by the deadline specified by the Company prior to the commencement of the trip.

(2) Even after the contract has been concluded, the Company may revise the travel fee in the event of changes in transportation or accommodation charges, fluctuations in exchange rates, or other external factors.

6. Changes to Travel Contract Contents

If a customer requests changes to the contract, the Company will accommodate such requests to the extent possible. In such cases, the Company may revise the travel fee and will charge the following:

① Cancellation fees or penalties payable to transportation, accommodation, or other service providers due to the change (including refund handling charges for issued airline tickets)

② The Company’s prescribed change handling fees

7. Cancellation of Travel Contract

(1) If a customer cancels the travel contract, the following charges shall apply:

① Travel service handling fees listed in “Appendix 1”

② Expenses for travel services already received by the customer

③ Cancellation charges, penalties, and other costs payable to travel service providers for services not yet received, as listed in “Appendix 2”

(2) If the customer is found to be a member of an organized crime group, affiliated with such a group, or otherwise part of antisocial forces, or engages in violent or unreasonable demands, threatening behavior, use of force, spreading rumors, fraudulent means, or acts that damage the Company’s credibility or interfere with its business operations, the Company may cancel the travel contract. In such cases, the charges specified in (1) above shall apply.

8. Arrangements for Groups and Organized Parties

For travel contracts applied for by multiple travelers (hereinafter referred to as “Members”) participating in the same itinerary at the same time and designating a responsible representative, the following terms shall apply:

(1) The Company shall deem that the representative designated by the customers (hereinafter referred to as the “Contract Representative”) has full authority to act on behalf of all Members in relation to the conclusion and execution of the travel contract. All transactions related to the travel contract shall be conducted between the Company and the Contract Representative.

(2) The Company shall bear no responsibility for any debts or obligations that the Contract Representative currently owes or may owe in the future to the Members.

(3) The Contract Representative shall submit a list of all Members by the date specified by the Company after the conclusion of the contract. The Contract Representative is responsible for obtaining the consent of each Member regarding the provision of personal data to third parties as stipulated in Article 9.

(4) If the Contract Representative does not accompany the group, a Member designated in advance by the Contract Representative shall be deemed to act as the Contract Representative after the commencement of the tour.

(5) The Company will make reasonable efforts to accommodate requests from the Contract Representative for changes to Members. Any increase or decrease in travel expenses resulting from such changes shall be attributed by the Members.

(6) The operation of the tour shall, in principle, be managed by the customers themselves. However, upon request by the Contract Representative and payment of the prescribed tour escort service fee, the Company will provide escort services. The duties of the tour escort shall, in principle, be limited to those necessary for the smooth execution of group activities in accordance with the predetermined itinerary. The tour escort shall perform such duties under the instructions of the Contract Representative. The escort’s working hours shall, in principle, be from 8:00am to 8:00pm.

9. Liability of the Company, Compensation for Damages, and Disclaimer

[Arranged Travel Services]

(1) Liability of the Company and Compensation for Damages

The Company shall be liable for damages incurred by the customer as a result of the travel contract if such damages are caused by the intentional act or negligence of the Company or its agents acting on its behalf. However, compensation shall be made only if a claim is submitted within two (2) years from the day following the occurrence of the damage.　With respect to damage to baggage, compensation shall be provided only if the Company is notified within fourteen (14) days from the day following the occurrence of such damage. Compensation shall be limited to a maximum of JPY 150,000 per traveler, unless the damage is caused by the willful misconduct or gross negligence of the Company.

(2) Disclaimer

The Company shall not be liable for damages incurred by customers due to causes such as, but not limited to, the following:

a. Natural disasters, war, civil unrest, orders from public authorities, fire, or suspension of services by transportation or accommodation providers.

b. Food poisoning.

c. Damages caused by the intentional act or negligence of the customer.

d. Any other causes beyond the control of the Company or its agents.

(3) Responsibility of the Customer

a. If the Company incurs damages due to the intentional act or negligence of the customer, the Company shall be entitled to claim compensation from the customer.

b. If the customer acts in violation of these terms, uses this website fraudulently or unlawfully, or if the Company determines that false or inaccurate information has been provided, the Company reserves the right, without prior notice, to cancel any pending reservations and to refuse future use of this website by the customer. The Company shall have no obligation to disclose the reasons for such actions.

c. The customer shall be liable for all damages incurred by the Company as a result of the actions described in item (b), including any payments made by the Company to third parties.

[Travel Consultation Services]

(1) Liability and Disclaimer of the Company

If the Company causes damage to a traveler due to its intentional act or negligence in the performance of the contract, the Company shall compensate for such damage, provided that notification is given within six (6) months from the day following the occurrence of the damage.

The Company does not guarantee that transportation, accommodation, or other services included in travel plans prepared by the Company can actually be arranged. Accordingly, the Company shall not be liable in cases where reservations cannot be secured due to full capacity or other reasons.

10. Travel Conditions for Communication Contracts

The Company may accept applications for travel arrangements from cardholders (hereinafter referred to as “Members”) of credit card companies affiliated with the Company (hereinafter referred to as “Affiliated Companies”) on the condition that payments for travel fees, cancellation charges, and other amounts are made without the Member’s signature on the prescribed forms (hereinafter referred to as “Communication Contracts”). The terms and conditions for Communication Contracts differ from standard travel contract terms in the following respects:

(1) A travel contract under a Communication Contract shall be deemed concluded when the Company’s notice of acceptance of the travel contract reaches the customer. At the time of application, the Member shall provide the Company with details such as the credit card number and expiration date.

(2) The “Card Usage Date” shall mean the date on which the Member and the Company are required to fulfill payment or refund obligations under the travel contract. The card usage date for travel fees shall be the date on which confirmed travel services are notified to the customer.

(3) If payment cannot be made using the credit card specified by the Member due to credit authorization or other reasons, the Company may cancel the Communication Contract and charge the fees set forth in Section 1(1). However, this shall not apply if the travel fee is paid in cash by the deadline separately designated by the Company.

11. Handling of Personal Information

(1) The Company shall acquire customers’ personal information for required items at the time of accepting travel applications. While providing personal information is at the customer’s discretion, if all or part of the required information is not provided and the Company is unable to contact the customer or make necessary arrangements for travel services, the Company may be unable to accept the application or request. The personal information obtained will be handled by the General Travel Services Manager acting as the personal information administrator.

(2) In addition to using the personal information obtained for communication with customers, the Company shall use such information to the extent necessary for arranging travel services applied for by the customer and for procedures required to receive such services. The Company may also provide such personal information, including flight numbers, to transportation providers, accommodation providers, and souvenir shops at travel destinations by electronic means in advance. Furthermore, the Company may use customers’ personal information for the following purposes:

① Providing information on products, services, and campaigns offered by the Company and its affiliated partners

② Requesting feedback and impressions after participation in travel.

③Conducting surveys

④Providing special benefits or services

⑤ Preparing statistical data

(3) The Company may request personal information of a contact person for the customer during travel in case of illness, accidents, or emergencies. Such information will only be used if the Company deems it necessary to contact the designated person. The customer shall obtain the consent of the contact person before providing their personal information to the Company.

(4) The Company may outsource part or all of the handling of personal information obtained under item (1) to third parties in connection with travel arrangement services, tour escort services, or airport assistance services. In such cases, the Company shall select contractors based on its own standards and entrust personal information only after entering into confidentiality agreements with them.

(5) The Company may use personal data such as names, addresses, telephone numbers, and email addresses provided at the time of travel application for communication with customers, arranging transportation and accommodation services, and for procedures related to insurance that secures the Company’s responsibilities under travel contracts and covers expenses in case of accidents.

(6) The Company shall promptly respond to requests from customers regarding notification of purposes of use, disclosure, correction, addition, deletion, suspension of use, erasure, or records of provision to third parties concerning their personal data.

Domestic Travel Services Manager: Mitsuhiro Sugiyama

In accordance with the standards as of March 2026.

(Last updated: March 27, 2026)

2022.12

標準旅行業約款

レンタル利用規約

Terms of Rental Service（レンタル利用規約 英語版）

Travel Terms and Conditions（国内手配旅行・旅行相談 ご旅行条件書）

特定商取引法に基づく表記

Terms of Rental Service（レンタル利用規約英語版）

Travel Terms and Conditions（国内手配旅行・旅行相談ご旅行条件書）